1. What is being delivered
Tasmemak is an entirely digital service. We sell no physical goods, and there is no shipping, courier or delivery charge of any kind. Everything you buy or generate arrives inside your account on the site.
2. Delivery of purchased credits
Credits are added to your balance the moment a payment succeeds, and the new balance appears in the header straight away. There is no waiting period and no manual review. If you are charged and the credits do not appear, that is handled as a refund — see the Refund Policy.
3. Delivery of generated models
Once you upload an image and start a generation, it usually takes a few minutes. When it finishes, the model becomes available to download from the Studio and from your account page, in two formats:
- FBX — the editable file, opens directly in 3ds Max.
- GLB — a copy for quick previewing in the browser.
That timing is an estimate that varies with the image and current load. It is not a contractual guarantee of a specific delivery time.
4. How long files stay available
The images you upload and the models you generate stay in your account, and you can download them again at any time while the account exists. We always recommend keeping your own local copy of anything that matters to you.
5. If delivery fails
If a generation fails for a technical reason, the debited credit is returned to your account automatically and immediately — no request needed. If you have any other problem receiving what you paid for, email support@tasmeemak.com or call 01066865726.