Refund Policy

Weekly free credits aren't purchased, so they aren't eligible for refund. Unused free credits don't roll over from one week to the next.

If an image-to-model generation fails for a technical reason, the debited credit is returned to your account automatically and immediately — no refund request needed. This is built into how the system works, not a manual exception.

(This section takes effect once purchases via Paymob are enabled.)

• You can request a refund for any unused portion of a purchased credit balance. Refunds are calculated proportionally to unused credits only. Credits already used in a successful generation are non-refundable.
• Refund requests cannot be made after ninety (90) days from the date of purchase, under any circumstances, except for disputes accepted and recognized directly by the international institutions Visa and Mastercard.
• All approved refunds are issued to the same card or wallet used for the original purchase. We cannot transfer a refund to a different card, account, or payment method.
• We maintain an adequate balance to cover approved refund requests.

Email us at billing@tasmemak.com with your purchase reference. We aim to respond within 2 business days. Once approved, the amount is refunded to your original payment method, and may take 5–10 business days to appear on your statement depending on your bank or payment provider.

We reserve the right to decline refund requests where abuse is suspected, such as repeated unjustified requests or attempts to exploit the refund policy.

For any billing question: billing@tasmemak.com